Frequently asked questions

In-stock watch, it arrives:

• France: 3 to 6 days after your order
• European Union: 3 to 5 business days after shipping (within 48 hours)
• International: 5 to 10 business days after shipping (within 48 hours)
• French overseas territories: 5 to 7 business days after shipping (within 48 hours)

Custom or pre-order watch: allow 3 to 4 weeks before shipping, the time it takes to gather the parts, assemble your watch and inspect it (accuracy, water resistance, demagnetization). Then allow 3 to 6 days for delivery in France, or the times above for other destinations.

We ship to more than 100 countries:

• France
• French overseas territories: Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, New Caledonia, French Polynesia, Saint Barthélemy, Saint Martin and Saint Pierre and Miquelon
• Europe: all European Union countries, plus Switzerland, the United Kingdom and Norway
• International: including the United States, Canada, Australia, Japan, the United Arab Emirates, Morocco, Algeria, Tunisia, Senegal and Côte d'Ivoire

Don't see your country? Contact us.

In France, your choice at checkout:

• to a pickup point, with Mondial Relay or Colissimo;
• to your home, with Colissimo.

Outside France: home delivery with Colissimo.

In every case, shipping for your watch is free.

Yes: all our watches ship free, worldwide, whether to your home or to a pickup point.

From our workshop near Montpellier. We prepare every parcel with the same care as the assembly.

Your watch comes in its Yan Smode leather gift box, along with its adjustment tools.

As soon as your watch is ready to leave the workshop, you receive your tracking number by email. The parcel is handed over to the carrier within 24 hours.

Yes, as long as your watch has not shipped yet. For a custom watch, it's possible as long as production of its components has not started. After that, the order can no longer be changed or canceled.

If you'd like to change something, contact us as soon as possible after placing your order.

Contact us as soon as possible, as soon as you receive your parcel, with your order number and photos of the parcel and its contents. If your parcel doesn't arrive, contact us too: we'll handle the process with the carrier.

Watch from our catalog: you have 14 days after delivery to return it, in its original packaging with all its accessories.

Custom watch: made to your configuration, it cannot be returned if you change your mind. If it is defective or does not match your order, we take it back and repair it at the workshop, at no cost to you.

Simply contact us with your order number: we'll send you the instructions and the return address.

If you change your mind, return shipping costs are your responsibility. The refund is issued to the payment method used for the order. All the details are on our Returns & refunds page.

Once we've received your watch and checked its condition, we issue the refund to the payment method used for the order.

It then appears on your account within a few days, depending on your bank.

Yes, all our watches come with a 24-month warranty. It covers any manufacturing or material defect, so you can buy with complete confidence.

The warranty covers, for 24 months, any manufacturing or material defect: movement, assembly, defective parts.

It does not cover:

• impacts, drops and accidental breakage;
• water ingress when the crown is not screwed down, or when the watch is used beyond the water resistance stated on its product page;
• normal wear and tear (scratches, strap or bracelet);
• a watch opened or repaired by anyone other than us.

Simply contact us and include:

• your order number;
• a photo or video showing the problem.

We'll reply to you personally.

Your watch comes with its adjustment tools so you can adjust the bracelet yourself. If you have trouble, contact us: we'll be happy to explain how.

Yes, 100%. Payment is handled by Shopify Payments, and all transactions are secure and encrypted.

Your card details are never shared with us: they are processed directly by the payment platform.

Credit and debit cards (CB, Visa, Mastercard, American Express), PayPal, Apple Pay, Shop Pay and Klarna.

Yes! With Klarna, pay in 3 interest-free installments: the first third today, then the rest in two monthly payments, at 0% interest. Simply choose Klarna at checkout.