Shipping policy
Last updated: October 6, 2026
The essentials
- Free shipping on all orders, worldwide.
- In France: pickup point or home delivery, your choice.
- Tracking number sent by email as soon as your watch leaves the workshop.
Shipping countries
We ship to more than 100 countries:
- Metropolitan France;
- French overseas territories: Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, New Caledonia, French Polynesia, Saint Barthélemy, Saint Martin and Saint Pierre and Miquelon;
- Europe: all European Union countries, as well as Switzerland, the United Kingdom and Norway;
- International: including the United States, Canada, Australia, Japan, the United Arab Emirates, Morocco, Algeria, Tunisia, Senegal and Côte d’Ivoire.
The full list is shown at checkout. Your country isn’t listed? Contact us.
Shipping methods
- In France, your choice at checkout: pickup point delivery with Mondial Relay or Colissimo, or home delivery with Colissimo.
- Outside France: home delivery with Colissimo.
Shipping costs
Shipping is free on all orders, worldwide, whether to your home or to a pickup point.
Delivery times
In-stock watch: it leaves our workshop near Montpellier and is delivered to you within the following times:
| Destination | Delivery time |
|---|---|
| Metropolitan France | 3 to 6 days after the order |
| European Union | 3 to 5 business days after shipping (within 48 hours) |
| International | 5 to 10 business days after shipping (within 48 hours) |
| French overseas territories | 5 to 7 business days after shipping (within 48 hours) |
Custom or pre-order watch: allow 3 to 4 weeks before shipping, the time it takes to gather the parts, assemble your watch and check it (accuracy, water resistance, demagnetization). Then allow 3 to 6 days for delivery in France, or the times above for other destinations.
These times are estimates and may vary during busy periods or if the carrier experiences an incident. In the event of a delay, we will keep you informed of your delivery’s progress.
Order tracking
As soon as your watch is ready to leave the workshop, you will receive your tracking number by email. The parcel is handed over to the carrier within 24 hours.
Receiving your parcel
On delivery, check the condition of your parcel. If it is damaged, opened or incomplete, report it to the carrier if possible and contact us as soon as possible with your order number and photos of the parcel and its contents: we will handle the claim with the carrier.
If your parcel does not arrive, please contact us as well: we will open an investigation with the carrier and keep you informed.
Shipping address
Please check your address before confirming your order. To correct it, contact us as soon as possible: this is possible as long as the watch has not been shipped. If a parcel is returned to us because of an incomplete or incorrect address, or if it is not collected from the pickup point, we will contact you to arrange a new shipment; reshipping costs may then be charged to you.
